Privacy Policy;

LM Global Telecoms Ltd are committed to protecting and respecting your privacy

This notice (together with any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This notice applies to the use we make of data we hold whether you are an existing customer (or employee of an existing customer and we need to communicate with you), a supplier (or employee of a supplier and we need to communicate with you), a prospective customer (or employee of a prospective customer and we need to communicate with you)(such as where we are negotiating provision of services to you or we have met you at a trade event or you have otherwise shown an interest in our services) or where, through research and other data sources in the public domain, we consider that you may be interested in our services.

 

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
 
We, us and our, refer to LM Global Telecoms Ltd. We are registered in England and Wales and have our registered office at Kings Court, 3 Kingsway South, Team Valley, Gateshead, NE11 0SH. We are the controller of all the data referred to in this privacy notice.
 

We operate the following websites (sites): https://lmglobaltelecoms.co.uk/ Information we collect from you.

 

We will collect and process the following data about you:

  • Information you give us. This is information about you that you give us by completing forms on our sites or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you:
  • use our sites.
  • subscribe to any services offered by us (such as the Customer Portal.
  • register to receive our downloadable information, newsletters or other information.
  • send us a request to contact you or when you report a problem with our sites.
  • supply services to you (or your employer) or procure services from you (or your employer)The information you give us may include your name, position and employer details, e-mail address and telephone number. Unless otherwise agreed with you we will only collect this basic personal data about you which does not include any special categories of personal information. We only work with businesses or otherwise communicate with contacts for commercial purposes. Accordingly, we assume that where you have given us contact details or we have sourced such contact details from other sources (public or commercial lists) you expect to receive commercial communications via these contact details. If that is not correct, please let us know as soon as possible as we do not wish to impose on your personal life in any way. Email as above to let us know.

 

Information we collect about you.

 
 
  • Information we receive or gather from other sources.
  • if you are a user of our services and have a unique log-in to use those services
  • if we have undertaken research into potential customers or purchased commercial lists. If you are a user or have been a user of our services, your personal details will be recorded on our CRM database, and we will cross-check information you give us with the information recorded on our CRM database. We endeavour to check data sources and if you are listed on the CTPS or any other commercial preference system we apologise for contacting you and ask you to let us know if you no longer wish to hear from us in respect of marketing information.
 
 
 
 
 
 
 
 
  • to send you any information you have requested.
  • to provide you with the services you have requested.
  • communicate with you about services you have requested or otherwise.
  • as part of our efforts to keep our sites secure.
 
 
  • where the processing is necessary to carry out for the performance of a contract with you
  • where the processing is necessary for us to comply with a legal obligation; or
  • where it is in our legitimate interests to perform our functions.
 
Generally, we do not rely on consent for processing data other than in relation to sending third party marketing communications to you via email. Where we have sought, and you have given consent for this you can withdraw your consent at any time by emailing us at the above email address.
 
We will not rent, swap, or sell your personal information to other organisations for them to use in their own marketing activities.
 
Sharing your information
 
We may share data with third parties as applicable to the services you may have requested such as our service partners listed within our client hub and by access from our website.
 
We may pass your personal data on other third-party service providers contracted to us during dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with our procedures.
 
We may also share your personal information with analytics and search engine providers that assist us in the improvement and optimisation of our sites.
 
We may also disclose your personal information to third parties:
 
If we or substantially all our assets are acquired by a third party, in which case personal data held about our prospects and customers will be one of the transferred assets.
 
If we are under a duty to disclose or share your personal data to comply with any legal obligation, or to enforce or apply our website terms of use and/or terms of services – or other agreements entered with us; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
 
If you make a claim against us (such as our legal advisors and insurance providers)
 
Retention of your personal data
 
We will only keep your personal data within the timeframes allowed by law and for so long as is necessary to comply with our legal obligations or otherwise according to the relevant processing activity and use we have for the data. The length of time we keep your data will depend on the type of personal data we have collected. Please contact us at the above email address for details of any specific retention period.
 
Marketing activities
 
We may collect and process the following types of personal data for marketing purposes:
  1. Contact Information: This includes your name, email address, phone number, and postal address.
  2. Communication Preferences: Your preferences regarding marketing communications, such as whether you wish to receive promotional emails, newsletters, or other marketing materials.
  3. Website Usage Data: Information about your interactions with our website, including pages visited, links clicked, and your IP address.
  4. Demographic Information: Information about your age, gender, and location.
 
How We Collect Your Personal Data
 
We collect your personal data for marketing purposes through various methods, including:
  1. Direct Interactions: When you provide your information by filling out forms on our website, subscribing to our newsletters, or contacting us through email or social media.
  2. Third Parties: We may receive information from third-party sources, including social media platforms, marketing partners, and data enrichment providers, in accordance with their privacy policies.
 
Purpose of Processing Your Personal Data for Marketing
 
We process your personal data for marketing purposes to:
  1. Send you promotional and marketing communications related to our products, services, and events.
  2. Customise and tailor our marketing messages to your preferences.
  3. Analyse and improve the effectiveness of our marketing campaigns.
  4. Comply with legal obligations and requests from authorities.
 
Legal Basis for Processing
 
The legal basis for processing your personal data for marketing purposes is typically your explicit consent, which you can provide by opting in when subscribing to our marketing communications. In some cases, we may rely on our legitimate interests, such as promoting our products or services, as long as they do not override your fundamental rights and interests.
 
Your Marketing Preferences
 
You have the right to manage your marketing preferences and can:
  1. Unsubscribe: You can opt-out of receiving marketing communications at any time by using the unsubscribe link provided in our emails or by contacting us directly.
 
Data Sharing and Disclosure
 
We may share your personal data with trusted third parties who assist us in our marketing efforts. These third parties are contractually obligated to handle your data securely and in accordance with applicable data protection laws.
 
Data Retention
 
We will retain your personal data for marketing purposes only as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
 
Contact Information
 
If you have any questions, concerns, or requests regarding your personal data and marketing preferences, please contact us.
 
Changes to this Privacy Policy
 
We may update this Marketing Section of our Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.
 
Contact
 
 
If you have any questions, comments and requests regarding this privacy notice please contact us at the above email address.
 
Signed: Gary Luther
 
Position: Director
 
Date: 01/11/2022

Applicant Privacy Notice

Data Controller:

Andrew Bentley

LM Global Limited

3 Kings Court Kingsway South

Team Valley Trading

Gateshead

NE11 0SH

Data Protection Officer:

Andrew Bentley, andrew.bentley@lmgtelecoms.co.uk

As part of any recruitment process, the organisation collects and processes personal data relating to job applicants. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

What information does the organisation collect?

The organisation collects a range of information about you. This includes

  • your name, address and contact details, including email address and telephone number;
  • details of your qualifications, skills, experience and employment history;
  • information about your current level of remuneration, including benefit entitlements;
  • whether you have a disability for which the organisation needs to make reasonable adjustments during the recruitment process;
  • information about your entitlement to work in the UK; and

The organisation collects this information in a variety of ways. For example, data might be contained in application forms, CVs or resumes, obtained from your passport or other identity documents, or collected through interviews or other forms of assessment.

The organisation will also collect personal data about you from third parties, such as references supplied by former employers, information from employment background check providers and information from criminal records checks. The organisation will seek information from third parties only once a job offer to you has been made and will inform you that it is doing so.

Data will be stored in a range of different places, including on your application record, in HR management systems and on other IT systems (including email).

Why does the organisation process personal data?

The organisation needs to process data to take steps at your request prior to entering into a contract with you. It also needs to process your data to enter into a contract with you.

In some cases, the organisation needs to process data to ensure that it is complying with its legal obligations. For example, it is required to check a successful applicant’s eligibility to work in the UK before employment starts.

The organisation has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allows the organisation to manage the recruitment process, assess and confirm a candidate’s suitability for employment and decide to whom to offer a job. The organisation may also need to process data from job applicants to respond to and defend against legal claims.

Where the organisation relies on legitimate interests as a reason for processing data, it has considered whether those interests are overridden by the rights and freedoms of job applicants, employees or workers and has concluded that they are not.

The organisation processes health information if it needs to make reasonable adjustments to the recruitment process for candidates who have a disability. This is to carry out its obligations and exercise specific rights in relation to employment.

Where the organisation processes other special categories of data, such as information about ethnic origin, sexual orientation, health, religion or belief, age, gender or marital status, this is done for the purposes of equal opportunities monitoring with the explicit consent of job applicants, which can be withdrawn at any time by contacting Andrew.bentley@lmglobaltelecoms.co.uk.

For some roles, the organisation is obliged to seek information about criminal convictions and offences. Where the organisation seeks this information, it does so because it is necessary for it to carry out its obligations and exercise specific rights in relation to employment.

The organisation will not use your data for any purpose other than the recruitment exercise for which you have applied.

Who has access to data?

Your information will be shared internally for the purposes of the recruitment exercise. This includes members of the HR and recruitment team, interviewers involved in the recruitment process, managers in the business area with a vacancy and IT staff if access to the data is necessary for the performance of their roles.

The organisation will not share your data with third parties, unless your application for employment is successful and it makes you an offer of employment. The organisation will then share your data with former employers to obtain references for you, employment background check providers to obtain necessary background checks and the Disclosure and Barring Service to obtain necessary criminal records checks.

The organisation will not transfer your data outside the UK.

How does the organisation protect data?

The organisation takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.

For how long does the organisation keep data?

If your application for employment is unsuccessful, the organisation will hold your data on file for 6 months after the end of the relevant recruitment process. At the end of that period or once you withdraw your consent, your data is deleted or destroyed.

If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your personnel file and retained during your employment. The periods for which your data will be held will be provided to you in a new privacy notice.

Your rights

As a data subject, you have a number of rights. You can:

  • access and obtain a copy of your data on request;
  • require the organisation to change incorrect or incomplete data;
  • require the organisation to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
  • object to the processing of your data where the organisation is relying on its legitimate interests as the legal ground for processing; and
  • ask the organisation to stop processing data for a period if data is inaccurate or there is a dispute about whether your interests override the organisation’s legitimate grounds for processing data.

If you would like to exercise any of these rights, please contact Andrew Bentley, Andrew.bentley@lmglobaltelecoms.co.uk.

If you believe that the organisation has not complied with your data protection rights, you can complain to the Information Commissioner.

What if you do not provide personal data?

You are under no statutory or contractual obligation to provide data to the organisation during the recruitment process. However, if you do not provide the information, the organisation may not be able to process your application properly or at all. If your application is successful, it will be a condition of any job offer that you provide evidence of your right to work in the UK and satisfactory references.

You are under no obligation to provide information for equal opportunities monitoring purposes and there are no consequences for your application if you choose not to provide such information.

Automated decision-making

Recruitment processes are not based solely on automated decision-making.